I am a Sales Manager at an Automotive Retail Dealer. The other day I was thinking about my title as a Sales Manager and I really thought about the manager part. What do I do as a manager? Then the phrase "manage last" popped into my head.
What does that mean? Well, what I mean by that is this; I do a lot of other things that are important to the well being of employees and the company I work for. Not only am I a manager but I am many other things.
I AM A LEADER.
I lead by example and don't ask anything that I wouldn't do myself. I set the example of the attitude and ethics I would like to see out of them.
I AM A COACH.
I cheer on my sales people and give suggestions for improvement. I am by their side in training and in application. I urge them to do better.
I AM A MENTOR.
I support my team with guidance and help them out when needed. I help my employees set and meet their goals. I get them involved with some of the decisions of the department, so they can learn and grow.
I AM A TRAINER.
I role play and practice. I pass on my wisdom and practical knowledge to them freely. We talk about ways to improve and streamline our processes.
I AM A COUNSELOR.
I assist them with their problems. I help them through down cycles and rough patches. Sometimes I help sort through issues.
LASTLY, I AM A MANAGER.
I supervise my employees to ensure they are all working to the best of their abilities. Rarely do I have to do this with my team. If I work on the other areas, then this last part "just happens."
So, Manage Last. Work on being a good leader, coach, mentor, trainer and counselor and you will have to manage less.
-- by Tim Northburg LifeWork Elements